Duplication Management by Record Type

From our earlier article, we spoke about what is Duplication Management, covering what is Duplication Rules and Matching Rules. The most requested feature is allowing access to the Record Type field in the Matching Rules. This been voted for years and we are not seeing …

Understanding Duplication Management

Salesforce core cloud (Sales, Service & Lightning Platform) comes with a lot of features packed in. Over the years, a lot of neat features were forgotten. Today we are going to focus on Duplication Management. Duplication Management in Salesforce is divided into 2 major components. …

Salesforce Integration User aka Service Account

Salesforce being a cloud application can something be confusing for some of the most season professional coming from an on-premise environment to cloud. Within an on-premise environment, a service account is used for integration with other line of business system and other elevated administrative tasks. …

Powering Marketing Cloud with Microsoft Azure

Salesforce has pledged to use Microsoft’s Azure as its public cloud provider for the Salesforce Marketing Cloud, the two companies said on November 14. Just ahead of the yearly Dreamforce event in San Francisco. In addition to commiting to use Azure for its Marketing Cloud, Salesforce …

Service Cloud Voice! (Partnering Amazon Connect)

On the first day of the much awaited Dreamforce. Multiple announcements was showered on us. One of which is Service Cloud Voice, the company said, it aims to unifies phone, digital channels, and CRM data in real-time, and in one centralised console. It offers a …

2019 : How to find Email Statistics from Salesforce?

Querying HTML Email Status Object Salesforce provides the ability to send email from the native interface using their Email Panel. They also provided the ability to track to a certain degree of the email sent via the HTML Email Status object. The challenge here is …

Winter 20 Updates – What is being retired!

Original Territory Management https://releasenotes.docs.salesforce.com/en-us/winter20/release-notes/rn_sales_other_changes_territory_management_retirement.htm The original territory management feature is scheduled for retirement as of Summer ’20. After the feature is retired, users can’t access the original territory management feature and its underlying data. We encourage you to migrate to Enterprise Territory Management. Where: This change …

Heroku Enterprise – Shield Private Space Overview

Shield Private Spaces include additional features for building high-compliance applications. Shield Private Spaces come at an additional cost. Shield Private Spaces is basically the Private Space with additional security (shield), you can view more on what Private Space is here, Herkou Enterprise Private Space Overview In …

Herkou Enterprise – Private Space Overview

Private Space Private Spaces are dedicated environments for running dynos and certain types of add-ons within an isolated network. Access to apps in a Private Space can be controlled at the network level. Outbound requests from apps in a Private Space originate from a set …

Acquiring ClickSoftware for $1.35 billion

Salesforce has done it again, just days after closing the hefty $15.7 billion Tableau deal. They have signed a definitive agreement to buy the Israeli Field Service software company. This is Salesforce’s 6th acquisition of the year and the year has not ended yet. ClickSoftware …