Author: Shanny

Salesforce has pledged to use Microsoft’s Azure as its public cloud provider for the Salesforce Marketing Cloud, the two companies said on November 14. Just ahead of the yearly Dreamforce …

On the first day of the much awaited Dreamforce. Multiple announcements was showered on us. One of which is Service Cloud Voice, the company said, it aims to unifies phone, …

Salesforce has done it again, just days after closing the hefty $15.7 billion Tableau deal. They have signed a definitive agreement to buy the Israeli Field Service software company. This …

Salesforce (ex-Salesforce1) is not the only app that Salesforce has available for customers. Do you know them all? Here is some you might have missed out, perhaps its time for …

Change is inevitable Lightning is Salesforce that is completely re-platformed and re-designed. While classic still works for now. Most of the investment seen in the releases is all only aimed …

Gone live with Salesforce? Exploring what else is out there on appexchange? Available free and directly from Salesforce?Here’s some recommendations to fast forward your research! Knowledge Base Dashboards & Reports …

Importance of management involvement It is crucial for management to sponsor the project. I have definitely seen higher successes when management sees the value of Salesforce, logs in constantly, also …

Have your company jumped on the high-speed train to implement Service Cloud throughout all your call centers? Yes! Awesome move! But… are you struggling to figure out how to start? …