Highly recommended appexchange packages

Gone live with Salesforce? Exploring what else is out there on appexchange? Available free and directly from Salesforce?Here’s some recommendations to fast forward your research! Knowledge Base Dashboards & Reports By Salesforce Labs This is a great jumpstart to learning more on the usage of …

Spring 19 : Lightning Scheduler (a honest review)

Salesforce just made its Spring 19 release live and there is a couple of really interesting stuff in this release. Let us focus on the Spring 19’s Lightning Scheduler today. Lightning Scheduler is a native scheduling solution within Salesforce that leverage the employee skills and …

Best practices on going live on Salesforce Service Cloud

Importance of management involvement It is crucial for management to sponsor the project. I have definitely seen higher successes when management sees the value of Salesforce, logs in constantly, also uses data points in real time from the report and dashboards. UAT During the discovery …

Considerations when implementing Service Cloud in multiple countries

Have your company jumped on the high-speed train to implement Service Cloud throughout all your call centers? Yes! Awesome move! But… are you struggling to figure out how to start? Here’s some considerations to help kickstart your thought process before starting implementation 😉   Biggest …