How one can Go Salesforce Superior Administrator Certification Examination

Final Up to date on September 26, 2022 by Rakesh Gupta

It has been 9 years since I handed the Salesforce Superior Administrator examination. Up to now few weeks, many individuals reached out to me asking for steering and a path to turning into a licensed Superior Administrator. 

That offers me an thought for writing a weblog publish on this matter. For by studying from the start to the tip of this text, you’ll have a transparent understanding of – and can have the ability to devise a plan and a method for – easy methods to go the Salesforce Superior Administrator certification examination.  

👉 As you’re right here, you might need to try the How to Pass Salesforce Platform App Builder Certification Exam.

So, Who’s an Superb Candidate for the Examination?

The Salesforce Licensed Superior Administrator credential is focused towards the Salesforce Licensed Administrator who has change into proficient in Salesforce configuration upkeep, can reveal an understanding of administration finest practices, and may use the superior options and performance to resolve varied enterprise issues.

The candidate ought to have a broad data of the complete software capabilities, the options/features out there to an end-user, and the configuration and administration choices out there to an Administrator throughout the Salesforce platform. The candidate ought to be able to performing administration features at an skilled degree, utilizing the complete set of Salesforce options as described within the examination define. The candidate can leverage the superior administration capabilities of Salesforce to resolve particular enterprise challenges and automate complicated enterprise processes. The candidate ought to have the ability to advocate configuration enhancements and finest practices to optimize and prolong a corporation’s use of Salesforce. The candidate actively seeks out new performance because it turns into out there and may consider the potential advantages of recent options for a corporation.

The candidate ought to have the ability to:

  • Appropriately outline report and discipline knowledge entry based mostly on enterprise necessities.
  • Create customized objects and outline the suitable relationship sorts.
  • Arrange and configure Gross sales and Service Cloud functions
  • Perceive the capabilities of forecasting.
  • Arrange and configure Salesforce Data and entitlements.
  • Assess, cleanse, and preserve knowledge high quality utilizing customary Salesforce performance.
  • Perceive the capabilities of sandboxes and the instruments out there to maneuver knowledge between environments.
  • Use customized report sorts, reporting snapshots, complicated charting, customized abstract formulation, bucketing, joined stories, and cross-filters to construct stories that meet complicated enterprise necessities.
  • Use dynamic dashboards and dashboard filters to boost dashboards.
  • Create flows, workflow guidelines, approval processes, and system fields to automate complicated enterprise processes.

How one can put together for the examination?

The start line for me with any examination is the Examine Information.  This provides you particulars of the aim and format of the examination after which a point-by-point abstract of the areas that you may be examined on and the way a lot they depend in direction of the general mark.

  • 60 multiple-choice/multiple-select questions – 105 minutes
  • 65% is the passing rating
  • Examination Sections and Weighting
    • Safety and Entry: 20%
    • Objects and Functions: 19%
    • Auditing and Monitoring: 10%
    • Cloud Functions: 11%
    • Information and Analytics Administration: 13%
    • Setting Administration and Deployment: 7%
    • Course of Automation: 20%
  • The examination Price is $200 plus relevant taxes
  • Retake charge: USD 100, plus relevant taxes as required per native legislation
  • Salesforce Certified Advanced Administrator Exam Guide
  • Schedule your certification examination here

What occurs subsequent depends upon how you want to review – in the event you discover movies one of the simplest ways, the premier on-line coaching catalog has nice materials, together with data test inquiries to see if any of it’s sticking.  For those who don’t have entry to that, there’s an enormous quantity on the Salesforce channel on youtube.

I’m a giant fan of the written phrase, so I’ll often head to the net assist and go straight to the Printable Tip Sheets and User Guides part.  This assortment of brief paperwork takes you thru establishing and utilizing varied facets of the system. 

The next listing just isn’t exhaustive; so test it out and use it as a place to begin:

  1. Trailmix: Prepare for Your Salesforce Advanced Administrator Credential
  2. Superbadge: Process Automation Specialist
  3. Superbadge: Lightning Experience Reports & Dashboards Specialist
  4. Superbadge: Business Administration Specialist
  5. Superbadge: Security Specialist

What you Must Know to Smoothen your Journey

On a really excessive degree, you need to perceive the next matters to clear the examination. All credit score goes to the Salesforce Trailhead crew and their respective homeowners.

  1. First, guarantee you may have command of the next matters earlier than showing for the examination.
    1. Territory Management
    2. Product and Price Book
    3. Forecasting
    4. Entitlement Processes
    5. Omni-Channel
    6. Service Cloud Console
    7. Deployment via Changde Set vs. Packages
    8. Process Automation
  2. Safety and Entry: 20%
    1. Advanced Admin Certification – Security and Access
    2. Salesforce has three forms of picklists:
      1. Customary – Customary picklists are those which are included in your Salesforce org earlier than any customization. Examples embody the Lead Supply picklist on the Lead object, the Alternative Stage picklist on the Alternative object, and others.
      2. Customized – Customized picklists are those you create. You possibly can add your individual values and configure a customized picklist’s habits. As you create a brand new customized discipline, choose Picklist as the sector sort.
      3. Customized Multi-Choose – Choose this feature in case your customers need to choose a couple of worth from the choose listing. When a consumer picks a couple of worth, the chosen values present within the discipline, separated by a semicolon.
    3. Values will be outlined in 3 ways:

      1. Set particular person values if you create the picklist. These are particular to a single picklist discipline.
      2. Use the built-in set of values for the usual picklist fields together with your Salesforce org.
      3. Create a world worth set. A world worth set is a customized set of values you create to share with a couple of picklist discipline.
    4. And picklist fields can have the next properties:
      1. Restricted
      2. Dependent or Controlling
    5. Additionally, take into account the next:
      1. Multi-select picklists have a decrease restrict on complete values. See Picklist Limitations for extra info.
      2. You possibly can convert a customized picklist to a multi-select picklist to later help a number of values within the discipline. Nonetheless, if you convert a multi-select picklist to a picklist discipline that doesn’t help multi-select, Salesforce clears the values for that discipline on current information. The brand new discipline solely permits one worth.
      3. Stories referencing multi-select picklists ought to use or contains (not equals) to gather all outcomes that include a couple of worth.
      4. In report outcomes or dashboards, multi-select picklist picks are grouped independently. For instance, One report has a, b, and c values. One other report has b and c values. And one other report has solely c chosen. You’ll get three completely different groupings: one for a;b;c, one for b;c and one other for c.
      5. Solely particular features can reference multi-select picklists in formulation. See Tips for Working with Picklist and Multi-Select Picklist Formula Fields for extra info.
    6. You set a restricted picklist when you choose the Prohibit picklist to the values outlined within the worth set choice if you create a customized picklist. Whenever you set a picklist to be unrestricted, customers can’t enter new values by the consumer interface, however they’ll add them through the API, automation, or different apps.
    7. Evaluate Picklist Fields
    8. Handle Picklist Values
      1. New: Create a brand new worth.
      2. Reorder: Rearrange the present values.
      3. Exchange: Exchange an current worth. You possibly can change an current worth with a brand new worth, one of many different values, or a clean worth. For those who change an current worth with a clean worth, current information won’t show the worth anymore.
      4. Printable View: See all your values without delay. This can be a useful view whilst you arrange a dependent picklist.
      5. Chart Colours: Customise the looks of values on charts and stories.
    9. You possibly can edit, delete, or deactivate particular person values within the Values-related listing on the element web page. You possibly can in all probability guess the distinction between an lively worth and an inactive one. Energetic values seem as an choice in a picklist. Inactive values don’t, however they’re not solely eliminated out of your org.
    10. International worth units are at all times restricted. You possibly can’t convert them to unrestricted. This protects your values as a result of altering world worth set values modifies the values for all of the fields that reference the worldwide worth set.
    11. Notes on Changing Custom Field Types
    12. Configure Territory Permissions and Access for Salesforce Admins and Users
    13. Transaction Safety is a function that screens Salesforce occasions in real-time to identify potential bother based mostly on guidelines you create. With Transaction Safety, you possibly can create insurance policies that encompass occasions, notifications, and actions.
      1. An occasion is something that occurs in Salesforce, together with consumer clicks, report state modifications, and measuring values. Occasions are immutable and timestamped.
      2. Whenever you create a Transaction Safety coverage, you first choose a transaction or occasion to look at for, after which select actions which are triggered when the occasion happens. These guidelines and actions you create are referred to as insurance policies. Transaction safety insurance policies are created for a lot of use instances, and you’ll prolong them with Apex for custom-made safety.
      3. For instance, permitting customers to export stories with too many information can create a safety threat. Let’s say somebody exports 1,000 information into an Excel sheet on their desktop, the place Salesforce can now not defend it. The consumer can sync that file to a different system, e mail the file, or retailer it on a USB drive that’s simply misplaced.
      4. You possibly can choose which actions to take if the coverage is triggered.
        1. Block the operation.
        2. Require a better degree of assurance utilizing multi-factor authentication.
        3. Do nothing (this may be helpful for testing).
        4. Decide-in for Coverage notifications, despatched through:
          1. E-mail
          2. In-app notification to the Salesforce app
          3. Each e mail and in-app notifications
    14. These are among the out there occasion sorts for Transaction Safety insurance policies.
      1. API Occasion for monitoring and defending all API queries. This prevents unauthorized knowledge exports.
        Record View Occasion for entry to listing views. This tracks consumer’s entry to listing views from each the UI and API queries.
      2. Login Occasion for monitoring login particulars. This blocks logins from untrusted places, unsupported browsers, and particular gadget sorts.
      3. Report Occasion for report views and exports. This blocks or requires multi-factor authentication for entry to delicate info or notifies when stories are run or exported.
    15. Session-based permission units function beneath the identical precept however with an added session-activation choice. A pc session begins when a consumer logs in and begins to work together with one other consumer or with a tool. For instance, if you authenticate into your pc community at work, you start, or activate, a session that lasts till you log out or till the session ends for one more motive. A session can finish, for instance, if an organization’s safety coverage requires that periods inactive for a specified variety of minutes trip. Through the session, you possibly can carry out sure duties, equivalent to submit bills or publish and reply to coworkers on Chatter. Whenever you log out, your session turns into deactivated and you’ll’t carry out these duties till you authenticate into the pc community once more, starting one other session.
      1. With session-based permission units, you possibly can restrict practical entry for choose permissions in a permission set to an activated session. When a session ends for any motive, a session-based permission set have to be activated once more earlier than the consumer can entry restricted sources.
      2. The PermissionSet object within the Cleaning soap API incorporates a discipline referred to as HasActivationRequired, a boolean that signifies whether or not the permission set requires an related lively session (true) or not (false). Insert a report into the SessionPermSetActivation object with the mixture of session ID and permission set to realize the activation.
    16. Firm settings encompass:
      Key particulars For instance
      Firm Data Title and Handle Used for billing and help Mother & Pop’s Spy Store
      7 Wink Nudge Drive
      Frisco, CA 94101
      Main Contact Additionally for billing and help Mom Intrigue
      Default Locale Updating this one setting determines the best way a ton of knowledge is displayed inside Salesforce (We cowl this individually later) English (United States)
      Default Foreign money Foreign money utilized to information English (United States) USD
      Currencies Record of all currencies used within the org USD solely
      Storage Used These cat pics pile up quick! 27.three GB (11%)
      Licenses Accessible Consists of Salesforce and have licenses Salesforce Platform: 14 of 15 used
      Fiscal Yr Data Fiscal Yr Utilized in reporting and forecasting Customary, beginning January
      Assist Data Enterprise Hours These are used when escalation guidelines do their escalating Mon to Fri, 8AM to 8PM
      Holidays Days that instances skip escalation June 27 (Worldwide Day of Thriller)
    17. The Salesforce locale settings decide the show codecs for date and time, consumer names, addresses, and commas, and durations in numbers. Because the admin, you set the default locale, however your customers can set a private locale in the event that they’re based mostly in a special location. We are going to cowl each these settings later, however let’s first check out what’s affected by updating the default or private locale.
      Locale Settings embody For instance
      Locale Date and Time Format mm/dd/yyyy or dd/mm/yyyy
      Quantity Format 1,000 or 1.000 for one thousand
      Title Order Final, First or First Final
      Handle Format Nation, Zip Code, State, then Road
      Cellphone Quantity Format (123) 456-7890 or +12 2345 67-0
      Language All Textual content Customary tabs and fields
      On-line Assist Textual content language in Assist
      Time Zone Occasion Begin/Finish Time Calendar entries and occasions
      Date or Time Fields
    18. Administer Account Teams
    19. Salesforce Multi-Factor Authentication FAQ
  3. Objects and Functions: 19%
  4. Auditing and Monitoring: 10%
    1. Advanced Admin Certification – Change Management, Auditing and Monitoring
  5. Cloud Functions: 11%
    1. Advanced Admin Certification: Products, Price Books, Quotes, and Forecast
    2. Preparing for your Advanced Admin Cert – Knowledge Management
  6. Information and Analytics Administration: 13%
    1. Preparing for your Advanced Admin Certification – Custom Report Types
    2. Preparing for your Advanced Admin Certification – Extending Reporting with Cross Filters and Bucketing
  7. Setting Administration and Deployment: 7%
    1. Preparing for your Advanced Admin Cert – Change Management
  8. Course of Automation: 20%
    1. Preparing for your Advanced Admin Certification-Approval Processes

Further Assets

A couple of blogs aid you put together for the Salesforce Licensed Superior Administrator examination.

  1. E book: Mastering Salesforce CRM Administration.
  2. Join Salesforce Certification Days Webinar for – Advanced Administrator Certification
  3. Teacher lead coaching by Trailhead
    1. Administer, Extend, and Automate Salesforce (ADX211)
    2. Administer, Extend, and Automate Salesforce – Extended ADX-211E)
    3. Prepare for your Advanced Administrator Certification Exam (CRT211)


If in case you have fundamental expertise with all of the above matters, passing the examination will likely be a cinch, and it is possible for you to to earn the much-coveted Salesforce Licensed Superior Administrator certification examination! Nonetheless, in the event you should not have sufficient expertise (6-9 months) with the Salesforce platform and plan to change into a Licensed Superior Administrator. I counsel you draw a 6-9 months plan (end the above Trailhead to arrange for it).

I hope that you just discover the following tips and sources helpful. For those who put the effort and time in, you’ll succeed. Joyful learning and good luck!

Formative Evaluation:

I need to hear from you!

Have you ever taken the Salesforce Licensed Superior Administrator examination? Are you getting ready for the examination now? Share your suggestions within the feedback!

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